Question 1

How do I book a transfer?

Accepted Answer

Booking is simple: enter your pickup and drop-off address on our website, select your vehicle, and fill in your contact details. After booking, you will instantly receive a confirmation email with your booking number.

Question 2

How far in advance do I need to book?

Accepted Answer

We recommend booking at least 24 hours in advance. For last-minute bookings, please call us directly or contact us via WhatsApp – we will do our best to accommodate short-notice requests.

Question 3

What are fixed prices and why are they beneficial?

Accepted Answer

Fixed prices mean the price is set at the time of booking and does not change – regardless of traffic or detours. This gives you full cost control with no unpleasant surprises.

Question 4

What payment methods are accepted?

Accepted Answer

You can pay in cash (Euro) directly to the driver or by credit card. You select the payment method when booking.

Question 5

Can I cancel my booking for free?

Accepted Answer

Cancellations up to 3 hours before the trip are completely free of charge – no questions, no fees. Late cancellations or no-shows may incur cancellation fees. Please contact us as early as possible in such cases.

Question 6

Are there discounts for round trips?

Accepted Answer

Yes! When booking a round trip, you receive an attractive discount. This is automatically calculated and displayed during the booking process.

Question 7

What does a child seat cost?

Accepted Answer

Child seats are completely free! We offer infant carriers (0–12 months), child seats (1–4 years, up to 18 kg), and booster seats (4–12 years, up to 36 kg). Please select the desired type when booking.

Question 8

Can I bring a bicycle?

Accepted Answer

Yes, certain vehicles allow bicycles. Availability and the surcharge are displayed during the booking process. Please select the desired number of bicycles.

Question 9

Do you track my flight?

Accepted Answer

Yes! We monitor your flight in real time. In case of delays, we wait for you at no extra charge. Please provide your flight number when booking so we can track your flight.

Question 10

Where will I be picked up at Munich Airport?

Accepted Answer

Our driver will wait for you in the arrivals area of the respective terminal holding a sign with your name. We will send you the exact waiting position of the driver before your arrival.

Question 11

How long will the driver wait for me?

Accepted Answer

For airport pickups, we wait 60 minutes after the actual landing time free of charge. Outside the airport, we wait 15 minutes for free.

Question 12

How early before departure should I book a pickup?

Accepted Answer

We recommend being at the airport 2.5 to 3 hours before your flight. When booking, please account for the estimated travel time and check-in times.

Question 13

What happens if my flight is cancelled?

Accepted Answer

Please inform us as quickly as possible by phone or WhatsApp. In case of flight cancellations, we will work with you to find a solution. Free cancellation is possible in such cases.

Question 14

What vehicles are available?

Accepted Answer

We offer three vehicle categories: Sedan/Kombi (1–3 passengers), Van/Minibus (4–7 passengers), and Large Taxi (8+ passengers). All vehicles are modern and air-conditioned.

Question 15

How much luggage can I bring?

Accepted Answer

It depends on the vehicle: Sedan: up to 3 suitcases, Van/Minibus: up to 7 suitcases, Large Taxi: up to 12 suitcases. If you have a lot of luggage, please choose the appropriate vehicle category.

Question 16

Are the drivers multilingual?

Accepted Answer

Yes! Our drivers speak German, English, and Turkish so we can assist you in your preferred language.

Question 17

Are the vehicles insured?

Accepted Answer

Of course! All our vehicles have full liability and comprehensive insurance. Your safety is our top priority.

Question 18

Where do you drive?

Accepted Answer

We travel to and from Munich Airport throughout Bavaria, Austria, and all neighboring countries and regions – both one-way and as a round trip. Popular destinations include Munich, Salzburg, Innsbruck, Augsburg, Ingolstadt, Rosenheim, Regensburg, and many more cities. For custom routes, feel free to contact us directly.

Question 19

Do you also drive to Austria or other countries?

Accepted Answer

Yes! We regularly travel to Austria – for example to Salzburg, Innsbruck, Linz or Vienna – as well as to all neighboring European regions. Return trips are of course available. For a custom quote, simply contact us by phone or WhatsApp.

Question 20

Can companies book transfers?

Accepted Answer

Yes! We also offer corporate transfers and group trips. For regular bookings and large groups, we are happy to create individual offers. Just contact us.

Question 21

Do you offer night-time transfers?

Accepted Answer

Yes, we are available 24 hours a day, 7 days a week – including early morning or late evening transfers. Night trips are offered at the same fixed price.

Question 22

What should I do if I need help?

Accepted Answer

You can reach us at any time by phone or WhatsApp. Our number: +49 151 41620000. We are available around the clock for you.

Frequently Asked Questions

Booking & Prices

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